> Do you provide travel insurance?
Yes, after you book your tour, you will receive by e-mail a travel insurance quote within 24 hours.
> Do you accommodate vegetarians/vegans/special diets?
Yes, there will always be at least one vegetarian option on the menu. And if not, we will always be able to work something out with the chef! We have very good relationships with our partner restaurants and they are always happy to accommodate our guests with special diets.
> How much is due at booking?
A 15% deposit is due at booking. This deposit becomes non-refundable 30 days after you book your tour.
If you are booking a tour that is starting within 180 days, the full payment will be due at booking. You can still get a full refund if cancelling within 48hrs.
> What is your cancelation policy
Tours booked more than 180 days before the tour starting date: Full refunds will occur if cancellation notice is received within 30 days of booking, after that your payment is immediately subject to the cancellation fees that are outlined in our terms and conditions.
Tours booked within 180 days: Can be cancelled at no charge within 48 hours of booking, after that your payment is immediately subject to the cancellation fees that are outlined in our terms and conditions.
Read our terms and conditions here.
> Should I arrive a day early?
If you are traveling from overseas, arriving a day before the tour is a great idea. You will be able to recover from the overnight flight and in the event of your flight being late or canceled this should allow you to arrive on time for the beginning of the tour.
For our Southern France tour, you can add an extra night before the tour directly at booking. For our Normandy tour, please send us an email.
> Which airport should I fly to?
If you are on our Normandy tour, you should fly to Paris as we start and end the tour at a designated hotel at Charles-de-Gaulle airport (CDG). (See itinerary to find out which hotel the tour starts in CDG)
If you are on our South of France tour, you should fly to Montpellier’s airport (MPL) as this is where we would pick you up. You can also take the train down to Montpellier as we also pick up people from the train station. You could also fly into Barcelona and come to Montpellier by train (3.5 hour ride) this way you can explore Barcelona before or after our tour!
> Can you help with booking flights?
We recommend using https://kayak.com to search for flights.
If you are flying to Paris or Barcelona, there should be many options available.
If you are flying to MPL, only Air France, Delta and KLM will operate.
If you are having trouble finding a flight, you can contact us at email@example.com and we will help you find a good flight.
> How can I book a train ticket?
Train tickets go on sale 3 months in advance (4 months early for trains coming from the rest of Europe, 6 months early for Eurostar coming from England) but you can already check the train schedule here: https://en.oui.sncf/en/ Enter your criteria, click search, and scroll down past the “it’s too early to book” message. You can even sign up to receive an alert when the train tickets will go on sale.
To BOOK your train ticket you should do so at https://www.raileurope.com/ because the “Oui SNCF” website won’t accept foreign credit cards.
> Can you provide recommendations for Paris or Nice or the French Riviera or Aix-en-Provence as pre/post tour activities?
After logging into your account here: https://tripusafrance.com/client-portal-login/ you will have access to our travel guides about Paris, Nice & French Riviera, and Aix-en-Provence with hotels, things to do and restaurants recommendations as well as insider tips.
You can also email us at firstname.lastname@example.org if you have some specific questions. We are happy to help!
> How can I pay the remaining amount due?
If you only paid the 15% deposit at booking, you should pay the full amount of the tour 180 days before your tour departure date.
You can do this in your account here: https://tripusafrance.com/client-portal-login/
> How to login into my account/client portal
During the checkout process you will be prompt to create an account.
This is the link to access your account: https://tripusafrance.com/client-portal-login/
In your account you will be able to check-in, pay the remaining amount due, download your receipt, download your Welcome Packet, access our tips & recommendations for pre/post tour activities and more.
If you have more questions, please contact us directly.