Frequently Asked Questions
Traveling to another country is one of those things that naturally gives rise to queries, concerns and doubts, so we’re here to put your mind at ease.
During the checkout process an account has automatically been created.
This is the link to access your account: https://www.wetravel.com/users/sign_in
In your account you will be able to check-in, pay the remaining amount due, download your receipt.
Yes, after you book your tour, you will receive by e-mail a travel insurance quote within 24 hours.
Yes, there will always be at least one vegetarian option on the menu. And if not, we will always be able to work something out with the chef! We have very good relationships with our partner restaurants and they are always happy to accommodate our guests with special diets.
We decided to remove Aix from our tour in 2019 because it was too similar to Montpellier and that we like to keep our itineraries as diverse as possible. Also Aix-en-Provence could easily take two whole days to visit, we felt like the visit was rushed. Instead we advice you to visit Aix after our tour! It’s a perfect city to visit on your own, stay in a hotel for 2 to 3 nights in the city center and enjoy the city on foot. (Everything is walkable). We actually put together a Aix-en-Provence extension package that you can add to your tour. For $200 per person a private chauffeur will drive you from the hotel in Palavas (our tour) to your hotel in Aix-en-Provence (2h drive). We also include a guide that we made ourselves with recommendations for hotels, restaurants and things to do/see. I also includes a 2 day sample itinerary that you can follow as well as a map making your time in Aix hassle-free! > Read more about the Aix-en-Provence 2 day self-guided tour here.
If you are traveling from overseas, arriving a day before the tour is a great idea. You will be able to recover from the overnight flight and in the event of your flight being late or canceled this should allow you to arrive on time for the beginning of the tour.
For our Southern France tour, you can add an extra night before the tour directly at booking. For our Normandy tour, please send us an email.
A $500 deposit is due at booking per participant. This deposit becomes non-refundable 180 days before the tour start date.
If you are booking a tour that is starting within 180 days, the full payment will be due at booking. You can still get a full refund if cancelling within 48hrs. After that time, cancellation fees will apply as described in our terms and conditions policy.
Here is our terms and conditions: https://tripusafrance.com/wp-content/uploads/TripUSAFrance-Tour-Conditions-2024.pdf
The remaining payment is due 180 days before your tour starts. You can do this in your account here: https://www.wetravel.com/users/sign_in
Tours booked more than 180 days before the tour starting date: Full refunds will occur if cancellation notice is received more than 180 days from the start date of the tour that was booked. Within 180 days from the tour start date, your payment is immediately subject to the cancellation fees that are outlined in our terms and conditions.
Tours booked within 180 days: Can be cancelled at no charge within 48 hours of booking, after that your payment is immediately subject to the cancellation fees that are outlined in our terms and conditions.
Here is our terms and conditions: https://tripusafrance.com/wp-content/uploads/TripUSAFrance-Tour-Conditions-2024.pdf
If you are on our Normandy tour, you should fly to Paris as we start and end the tour at a designated hotel at Charles-de-Gaulle airport (CDG). (See itinerary to find out which hotel the tour starts in CDG)
If you are on our South of France tour, you should fly to Montpellier’s airport (MPL) as this is where we would pick you up. You can also take the train down to Montpellier from Paris as we also pick up people from the train station. You could also fly into Barcelona and come to Montpellier by train (3.5 hour ride) this way you can explore Barcelona before or after our tour!
If you are on the Bordeaux & Dordogne tour, you should fly into the Bordeaux Merignac airport (BOD).
Unfortunately we cannot book your flight for you. But if you are having trouble finding a flight, you can contact us at contact@tripusafrance.com and we can help you finding a good flight.
Train tickets go on sale 3 months in advance (4 months early for trains coming from the rest of Europe, 6 months early for Eurostar coming from England) but you can already check the train schedule here: https://en.oui.sncf/en/ Enter your criteria, click search, and scroll down past the “it’s too early to book” message. You can even sign up to receive an alert when the train tickets will go on sale.
To book your train ticket you should do so at https://www.raileurope.com/ because the “Oui SNCF” website often won’t accept foreign credit cards.
If you booked one of our tours, send us an email at contact@tripusafrance.com and we will email you our travel guides which includes very helpful information to help you plan your trip. If you booked our Aix-en-Provence drop-off you will receive extensive information including a sample itinerary and a map of the city center as included in your drop-off package.
Have more questions? Please contact us directly.