FAQ

FAQ

> Do you provide travel insurance?

After you book your tour, you will receive by e-mail a travel insurance quote within 24 hours.

> How much is due at booking?

A 15% deposit is due at booking. This deposit becomes non-refundable 30 days after you book your tour. If you are booking a tour that is starting within 120 days, the full payment will be due at booking.

> Should I arrive a day early?

If you are traveling from overseas, arriving a day before the tour is a great idea. You will be able to recover from the overnight flight and in the event of your flight being late or canceled this should allow you to arrive on time for the beginning of the tour.

For our Southern France tour, you can add an extra night before the tour directly at booking. For our Normandy tour, please send us an email.

> Which airport should I fly to?

If you are on our Normandy tour, you should fly to Paris as we start and end the tour at the Novotel Suites Hotel in Charles-de-Gaulle airport (CDG).

If you are on our South of France tour, you should fly to Montpellier’s airport (MPL) as this is where we would pick you up. You can also take the train down to Montpellier as we also pick up people from the train station. You could also fly into Barcelona and come to Montpellier by train (3.5 hour ride) this way you can explore Barcelona before or after our tour!

> Can you help with booking flights?

We recommend using https://Kayak.com to search for flights.

If you are flying to Paris or Barcelona, there should be many options available.

If you are flying to MPL, only Air France, Delta and KLM will operate.

If you are having trouble find a flight, you can contact us at contact@tripusafrance.com and we will help you finding a good flight.

> How can I book a train ticket?

Train tickets go on sale 3 months in advance (4 months early for train coming from Europe, 6 months early for Eurostar coming from England) but you can already check the train schedule here: https://en.oui.sncf/en/ Enter your criteria, click search, and scroll down past the “it’s too early to book” message. You can even sign up to receive an alert when the train tickets will be on sale.

To BOOK your train ticket you should do so at https://www.raileurope.com/ because the “Oui SNCF” website won’t accept foreign credit cards.

> Can you provide recommendations for Paris or Nice or the French Riviera or Aix-en-Provence as pre/post tour activities?

After logging into your account here: https://tripusafrance.com/client-portal-login/ you will have access to our travel guides about Paris, Nice & French Riviera, and Aix-en-Provence with hotels, things to do and restaurants recommendations as well as insider tips.

You can also email us at contact@tripusafrance.com if you have some specific questions. We are happy to help!

> How can I pay the remaining amount due?

If you only paid the 15% deposit at booking, you should pay the full amount of the tour 120 days before your tour departure date.

You can do this in your account here: https://tripusafrance.com/client-portal-login/

> How to login into my account/client portal

During the checkout process you will be prompt to create an account.

This is the link to access your account: https://tripusafrance.com/client-portal-login/

In your account you will be able to check-in, pay the remaining amount due, download your receipt, download your Welcome Packet, access our tips & recommendations for pre/post tour activities and more.

If you have more questions, please contact us directly.

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